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Tuesday 27 September 2016 Instagram
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Keeping the peace: dealing with difficult patients at work

Keeping the peace: dealing with difficult patients at work

Professional

Emma Cuzner
Medico-legal Adviser
Medical Defence Union

In 2007/08 there were 55,993 reported physical assaults against NHS staff in England.1 As nurses spend their working lives in close contact with people who may be at their most vulnerable, it is sadly not unusual for them to be on the receiving end of violence or abuse.

Fortunately, the NHS has a zero tolerance approach and nurses should feel confident in taking action if a patient is violent or abusive towards them.

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