People are not being given enough dignity, privacy or food at care homes, a Care Quality Commission (CQC) report has revealed.
Managers and staff at one in six care homes did not use doors or screens when providing personal care, used inappropriate words or manners and failed to find out how people preferred to be cared for.
Older people living in one in six care homes inspected by the CQC were talked to inappropriately and did not have somewhere secure to keep their possessions.
According to the Dignity and Nutrition Inspection report, one in six care homes were not supporting people to eat and drink enough.
“This is basic care and getting it right can transform a stressful experience for an older person into a supportive and caring one,” said CQC chief executive David Behan.
He said: “Safe, good quality care is not complex or time-consuming. Effective leadership and staff who feel supported make this happen every day.”
The report based on 500 CQC inspections revealed homes that provide nursing care were almost 10% less likely to respect residents.
Homes that provide nursing care were more likely to fail to meet the staffing standard (15%) than those that do not (12%).
The report showed that two-thirds of care homes meet the five standards for good care, but Royal College of Nursing (RCN) chief executive Dr Peter Carter does not believe this is enough.
“If your relative is in the third that do not meet all of those standards, you will know that they are not optional extras.
“We all want our relatives to have dignified care, nutrition, adequate staff to look after them, good record-keeping and proper safeguarding procedures, and these should now be the norm.”
Homes that recorded people’s opinions about their care were more likely to involve people (91%) than those that did not (41%).
Care homes that recorded food and drink preferences were more likely to give people a choice (88%) than those that had not (41%).
Behan noted that in many cases care had improved in care homes since last years’ report.
He added: “However, it is disappointing people are still not being given enough privacy when receiving personal care and that they are left alone when they call for help.”
A full copy of the Dignity and Nutrition Inspection 2012 can be found on the CQC website.
I am so pleased the CQC has commented on this.
I retired from nursing two years ago after forty three years and was so concerned about care of the elderly that i wrote many letters outlining my concerns.
1) David Cameron, who did not reply and gave my letter to the Dept of Health.Stupid reply saying had I heard of the NMC.
2) Minister for care, no reply to this day.
3) Minister of Health, no reply to this day.
4) Peter Carter RCN who wrote back disagreeing with me.
I am sure that if the Stafford Hospital situation was not so well known, this would still not be discussed.
It amazes me that you can provide a comment from Dr Peter Carter from the RCN about care homes when the RCN have not engaged with My Home Life movement, see www.myhomelife.org.uk and even their recent publication about care homes did not reference My Home Life.
It would have been much better to contact the My Home Life team to see how this movement and its evidence base is tackling practice by sharing good practice, supporting care homes to improve and actually showing up the poor homes who are just not up to scratch.
CQC are part of this initiative's Advisory Group since 2008!
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