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Maisie: a quiet child

Maisie: a quiet child

Case study

There are plenty of examples of the value of telephone triage in general practice. Janet Webb has mixed views, especially when it's her doing the triage. On this occasion, she was very thankful that Maisie's mum had brought her to the open access minor illness clinic. She dreads to think what she might have made of Maisie's symptoms over the phone …

Janet Webb
BSc(Hons) RGN
DiPN(Lond)
Practice Nurse
Lindum Medical Practice

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