A new tool that allows GP surgeries to cut the number of face-to-face consultations can save time for nurses and patients alike.
The Stour Access System has been developed in conjunction with the NHS Institute for Innovation and Improvement.
It will put GPs in control of triaging and making decisions about who patients need to see next. The Institute say this will help to better manage GPs’, nurses’ and patients’ time.
The system will help reduce the number of missed appointments and in some practices, it is said, missed appointments will drop to zero.
“There are multiple benefits to both GPs and patients. The approach allows GPs to take control of their time, improve the flow of patients and improve access,” says Dr Graham Archard, vice chair of the Royal College of General Practitioners.
“The patients gets the most senior clinician available – the GP – to carry out the triage and decide who they need to see next.”