An independent review commissioned by the Nursing and Midwifery Council (NMC) states that although the regulator has made “substantial improvements” it must improve customer service.
In 2012 the Professional Standards Authority (PSA) carried out a strategic review of the NMC, which called for improvements in regulatory purpose and function, staff and culture, operational management an external stakeholders’ perspectives.
The NMC was asked to make the changes by this year.
The review, released today, identified that the NMC still has more to do, but is “in a much stronger position than… in 2012”.
Stronger leadership on improving IT is required, the KPMH report claimed. And the NMC must also improve customer service, quality assurance and management.
The report reads: “It is apparent that in the last two years the NMC has invested in “fixing the basics” of Fitness to Practice and registrations.
“However, the NMC and many of its stakeholders recognise that it will need to continue to focus on ensuring its long term financial sustainability and is able to balance the use of its resources across all its core functions.”
Jackie Smith, chief executive and registrar of the NMC (pictured) said: “The publication of today’s report highlights the substantial progress the NMC has made in the last two years. It also highlights the areas where we need to continue to make progress and we are not complacent about that.
“We feel this signals to every nurse, midwife and member of the public that they can have confidence in the regulator and that we have made good on the promises we made two years ago.
“I am exceptionally proud of the staff who have made this progress possible and of how far the organisation has come in such a short period of time. I would like to take this opportunity to thank all of the stakeholders who took part in this review and most importantly NMC staff, without whom, we could not have made the huge strides in progress reported today.”