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Health workers unhappy with care standards

Almost two-thirds of respondents to a survey said they would be unhappy if relatives required treatment at the current standards of care.

A total of 45% of NHS workers have blamed low staffing levels for preventing them from doing their jobs properly and 42% said conflicting demands on work time is having an impact on them. Just under 30% say they are considering leaving their job full stop.

Around 165,000 people took part in a Care Quality Commission study looking at life as an NHS employee in England, which found there had been some positive features, including an 8% rise in staff appraisals.

Meanwhile, nine out of 10 staff said their role made a difference to patients, while 62% said they were personally pleased with their standard of work. Half of these employees agreed their top managers were committed to care, as opposed to 15% who disagreed.

CQC Chief Executive, Cynthia Bower, said: "I know that the vast majority of NHS employees are personally committed and motivated to do the best work they possibly can. The survey results will help trusts to pinpoint what else they can do to support and develop staff to ensure they can provide the best care for patients."

Copyright © Press Association 2011

Care Quality Commission

Your comments (terms and conditions apply):

"Am reasonably happy at work although at times the stress and demands do create a fraught atmosphere. Occasionally, I go home and then spend the night going over what I haven't managed to get done and already putting together my work priorities for the following day" - Sheila Watkinson

"I am 61 years old and I have been in the nursing profession for 40 years. I work in a very busy district nursing/community setting where the daily patient caseload, visits/care is quite heavy. What has really helped and motivated me is the 'teamwork'. The support and flexibility of the two managers and work colleagues is fantastic and unquantifiable. The managers don't sit down unnecessarily for hours doing paperwork while the nurses overstretch and over-stress themselves with the heavy work load, which is why many nurses are not happy at work. When there is good support and flexibility from senior nurses and managers, other nurses are motivated and are ready to go the extra mile to help lighten the workload and give quality care to their patients. Some managers/senior nurses should stop using paperwork and meetings as excuses for not being effective and supportive to their team members. They should help ease the workload by proper prioritising their schedules of things to do and be genuinely part of the team by making patients care their priority. This is what our managers do and this has actually encouraged and motivates us to work harder as professionals. In our locality, we are known and addressed by some of the multidisciplinary team and GP practices as 'The Happy A Team District Nurses.' There is joy in service, let us encourage one another" - Roseline Bella, London

"With a pass mark of only 40% needed in written assessments taken during training perhaps too many people are qualifying who aren't really up to the demands of nursing" - Julie, Lancashire

"I agree there is too much paper work/computer imputing and nurses haven't got time to spend with giving care we were  trained to do" - Rita McGee, London