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NMC withdraws its telephone and advisory service

The Nursing and Midwifery Council (NMC) plans to withdraw its telephone and advisory service following a “refocus” of its functions.

The recent review claimed the service “confused” its purpose as a regulator.

Other organisations, such as trade unions, employers, CPD activities and peers have been recommended by the NMC as “better placed” to carry out the advisory and supportive role, once the service is officially pulled on 29 June.

General Secretary of the Royal College of Midwives Louise Silverton criticised the NMC for giving such short notice for the withdrawal of its advisory service.

“Giving 10 days notice for the withdrawal this service and expecting trade unions to pick up this service is not enough time for the handover, especially as the NMC is planning on raising fees while reducing its services,” she said.

Unite lead professional officer, Obi Amadi told Nursing in Practice the union will meet with the NMC next week to clarify the differences in the roles of professional organisations and trade unions compared with that of a regulatory body.


"There seems to be a contradiction here, so we will be very interested to hear what the NMC has to say on this,” he said.

The NMC said it has updated the nurses and midwives section of its website to allow nurses better access to NMC standards and guidance.