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Patients satisfied with GP services

More than nine out of 10 patients feel they are treated with dignity and respect during appointments at GP surgeries, a major survey of primary care services, published by the Healthcare Commission, has shown.

Between January and April this year, more than 69,000 people in England were asked about their experiences of GP practices and health centres.

Ninety-three percent said they were treated with respect and dignity "all of the time". Eighty-three percent said their GP "definitely" listened to them carefully. Seventy-six percent of patients said they felt they were "definitely" given enough time to discuss their problem. Seventy-seven percent said they "definitely" had trust and confidence in their doctor.

Anna Walker, the Commission's Chief Executive, said: "This survey shows the high regard that many patients have for the services at their GP surgeries. That is really good news, not least because the NHS sees the vast majority of its patients in GPs surgeries and health centres rather than in hospitals."

Alongside the results, the Commission will release on its website a national overview with comparative scores for all 152 primary care trusts in England, the organisations that buy services from GPs and dentists.

Healthcare Commission