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Practice nurses rated highly in patient survey

Patients were able to feed back on their practice nurse for the first time this year in the GP Patient Survey, with overwhelmingly positive results.

The majority (92%) of respondents stated they find it easy to see a practice nurse, and rated them highly on a range of factors from listening to them and asking about their symptoms, to explaining treatment and involving patients in decisions about their care.

The GP Patient Survey, the biggest healthcare survey of its kind, also found that overall satisfaction with surgeries was high at 91%, but there is still room for improvement in accessing GP services, especially getting through on the phone and being able to make appointments more than 48 hours in advance.

The GP Patient Survey, conducted for the Department of Health by Ipsos MORI, is an important measure of how well surgeries in England are responding to patients' needs.

Other key findings from this year's survey include:

  • 84% of people who tried to get an appointment with a GP in 48 hours reported they were able to do so
  • 70% of people reported satisfaction with their ability to get through to their practice on the phone
  • 76% of people who wanted to book ahead for an appointment reported they could do so
  • 77% of people who wanted an appointment with a particular GP (even if meant waiting longer) reported they could do so.

Commenting on the results of the survey, Health Minister Mike O'Brien said: "The GP Patient Survey is one of the most valuable tools we have for measuring what patients think of their GP practice. I congratulate the vast majority of surgeries who are performing well, but its clear some surgeries now need to look at these results and identify the areas where patients are still dissatisfied. 

"In particular this year's results show there is work to be done in improving telephone access to surgeries and making it easier for patients to book appointments in advance.

 "I thank the millions of patients who took the time to complete this survey, this feedback is essential in making sure the NHS is meeting the needs of patients. We need to ask patients what they think to improve the quality of the NHS. We also need to listen and act on what patients say."

GP Patient Survey results

Your comments (terms and conditions apply):

"The survey confirms the vital role of the practice nurse and the respect patients feel. I say, well done to ALL practice nurses for your commitment. Patients appreciate you!" - Cheryl Doyle, Gwent