The Care Quality Commission (CQC) is “not yet an effective regulator” and is “behind where it should be,” according to an inquiry.
The main concerns about the Commission, which inspects all general practices, were staff shortages, accuracy in draft reports, and speed of response to issues raised by whistle-blowers, the Public Accounts Committee (PAC) announced in a report published today.
“Significant progress” has been made since 2012, it said, but “it is behind where it should be, six years after it was established, in that it is not yet an effective regulator”.
David Behan, chief executive of the CQC (pictured), said: “We have always maintained that there is more we have to do, in particular with regards to improving the timeliness of our reports and inspecting all health and adult social care services.”
The report also pointed out an “alarming” lack of attention to details when reports are being prepared, despite them taking too long to be published according to Meg Hillier, chair of the PAC.
“One NHS Foundation Trust told us staff had identified more than 200 errors in a draft Commission report, including data inaccuracies. The fact these errors were picked up offers some reassurance but this is clearly unacceptable from a public body in which taxpayers are placing their trust.
“If the Commission is to properly fulfil its duty to taxpayers we must see improvements in the way it collects, acts upon and publishes information,” she added.